Return & Refund Policy

🔄 Return & Refund Policy – Cosmo Vibe

At Cosmo Vibe, customer satisfaction is our top priority. Please read our return and refund policy carefully.

✅ Returns

• We accept returns within 7 days of delivery.

• Product must be unused, unopened, and in original packaging.

• Due to hygiene reasons, used cosmetic or skincare products are not eligible for return.

❌ Non-Returnable Items

• Opened or used cosmetics

• Skincare products once unsealed

• Sale or discounted items

💸 Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 working days.

• Refund will be issued to the original payment method.

🚚 Shipping Issues / Damaged Products

• If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.

• Share clear photos or video proof for quick resolution.

• In such cases, we will offer a replacement or full refund.

📦 Return Shipping

• Return shipping costs are borne by the customer, except in cases of damaged or incorrect items sent by us.

📩 Contact Us

For return or refund requests, please contact us at:
📧 support@cosmovibe.com
📱 Instagram DM: @cosmovibe